The helpline is operated via an answer phone service and is open 24 hours a day, seven days a week. You can leave your message at any time and will need to include your name and a telephone number so one of the helpline nurses can call you back. Calls are returned during office hours Monday to Friday, 9 am to 5 pm and on Saturday mornings.
Our helpline staff can provide general medical advice and information relating to continence management however they cannot diagnose conditions. For a diagnosis you will need to make an appointment to see your doctor, local continence nurse or health professional for a full assessment.
What callers to the Helpline have said:
“Thank you for helping me - and say thank you to the helpline nurse as she was very helpful. And, thank you for the further information, it is really good to know that there is support when needed. I hope to be able to see my GP tomorrow to see what options there are in this area and will take it from there.”
“A huge big thank you wrapped up in a great big bow on it. The advice your nurse gave me has made me looked into a bit more, and this information is ‘spot on’. You don't know how grateful I am, as I have been struggling for ages”
“Had a call from the B&BF Helpline nurse and I’m feeling much better after our lovely chat. Very helpful,”
“What excellent advice B&BF helpline nurse gave me; it worked in 24 hrs”
Information on symptoms and conditions associated with bladder and bowel control problems can be found in our main Bladder Section and Bowel Section, including treatment options and related information. You may also find our Frequently Asked Questions section a useful resource.